Audio Visual Support Specialist

2 months ago


Richmond, Virginia, United States Crescens Full time
Job Title: AV/Desktop Support Technician
Location: Richmond, VA
Duration: 10+ Months
Interview: In-person only


**Local candidates required**
**Contractor will be responsible for purchasing parking through client's Parking Management Office or procuring their own parking**
**Candidate must possess a valid driver's license**
**Position will require some overnight travel to statewide locations (with advance notice) and a valid driver's license is required. Candidate will either drive a state vehicle or a rental car. Candidate will pay out of pocket for expenses, and then be reimbursed by the agency**

Job Overview:
The organization is seeking a skilled AV technician. In this role, you will be tasked with the setup, operation, organization, and installation of media equipment, including projectors, microphones, video monitors, and sound boards. A comprehensive understanding of audio and video technology, particularly video conferencing systems, is essential. Strong troubleshooting and customer service abilities are mandatory.

The AV/Desktop Support Technician role includes:
  • Delivering on-site and remote technical assistance for video teleconferencing (VTC) and other web conferencing platforms, resolving AV/VTC challenges and audio/video conferencing issues in collaboration with clients and internal technical teams.
  • Coordinating, arranging, and overseeing point-to-point, multi-point, dry run, and impromptu audio/video conferences.
  • Executing video camera operations, live streaming, and audio recordings.
  • Conducting media editing for client playback, archiving, and final format publishing to support special events and conferences.
  • Setting up and managing audio systems for live events and ceremonies, while assisting with video production.
  • Performing site assessments to determine AV/VTC equipment requirements for clients.
  • Installing and configuring permanently mounted conference room displays and video conferencing technology.
  • Carrying out administrative duties such as inventory management, checklists, and documentation.
  • Providing on-site and remote desktop support for in-house electronic bulletin board systems.
  • Must be capable of lifting and/or transporting no more than 50 pounds of AV/VTC equipment.
  • Job entails some travel and overnight accommodations.
Required Skills:
  • Proficiency in troubleshooting techniques and skills for managing and administering audio-visual hardware and software, laptops, and wireless devices.
  • Familiarity with Windows 10/11, Microsoft Office Suite, Project, Visio, SharePoint, Gmail, and both Mac & PC audio/video editing software. High level of customer service is essential.
  • Provide on-site and remote technical support for VTC and other web conferencing platforms, addressing AV/VTC issues effectively.


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