Audio Visual Support Specialist
2 months ago
Location: Richmond, VA
Duration: 10+ Months
Interview: In-person only
**Local candidates required**
**Contractor will be responsible for purchasing parking through client's Parking Management Office or procuring their own parking**
**Candidate must possess a valid driver's license**
**Position will require some overnight travel to statewide locations (with advance notice) and a valid driver's license is required. Candidate will either drive a state vehicle or a rental car. Candidate will pay out of pocket for expenses, and then be reimbursed by the agency**
Job Overview:
The organization is seeking a skilled AV technician. In this role, you will be tasked with the setup, operation, organization, and installation of media equipment, including projectors, microphones, video monitors, and sound boards. A comprehensive understanding of audio and video technology, particularly video conferencing systems, is essential. Strong troubleshooting and customer service abilities are mandatory.
The AV/Desktop Support Technician role includes:
- Delivering on-site and remote technical assistance for video teleconferencing (VTC) and other web conferencing platforms, resolving AV/VTC challenges and audio/video conferencing issues in collaboration with clients and internal technical teams.
- Coordinating, arranging, and overseeing point-to-point, multi-point, dry run, and impromptu audio/video conferences.
- Executing video camera operations, live streaming, and audio recordings.
- Conducting media editing for client playback, archiving, and final format publishing to support special events and conferences.
- Setting up and managing audio systems for live events and ceremonies, while assisting with video production.
- Performing site assessments to determine AV/VTC equipment requirements for clients.
- Installing and configuring permanently mounted conference room displays and video conferencing technology.
- Carrying out administrative duties such as inventory management, checklists, and documentation.
- Providing on-site and remote desktop support for in-house electronic bulletin board systems.
- Must be capable of lifting and/or transporting no more than 50 pounds of AV/VTC equipment.
- Job entails some travel and overnight accommodations.
- Proficiency in troubleshooting techniques and skills for managing and administering audio-visual hardware and software, laptops, and wireless devices.
- Familiarity with Windows 10/11, Microsoft Office Suite, Project, Visio, SharePoint, Gmail, and both Mac & PC audio/video editing software. High level of customer service is essential.
- Provide on-site and remote technical support for VTC and other web conferencing platforms, addressing AV/VTC issues effectively.
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