AV Desktop Support Specialist

2 days ago


Richmond, Virginia, United States Serigor Inc Full time
Job Title: AV Desktop Support Analyst 4

Job Summary:
The Serigor Inc. team is seeking an experienced AV Desktop Support Analyst 4 to join our team. As an AV Desktop Support Analyst 4, you will be responsible for providing technical support for audio-visual equipment, video conferencing platforms, and desktop systems. You will work closely with customers and internal technical resources to troubleshoot and resolve technical issues.

Key Responsibilities:
  • Provide on-site and virtual technical support for audio-visual equipment and video conferencing platforms.
  • Troubleshoot and resolve technical issues related to audio-visual equipment and video conferencing platforms.
  • Schedule, set up, and monitor audio/video conferences.
  • Perform video camera, live stream, and audio recordings.
  • Perform media editing for customer playback, archiving, and publishing final formats.
  • Set up and operate audio systems for live events and ceremonies.
  • Conduct site surveys to establish audio-visual equipment customer requirements.
  • Set up and install permanently installed conference room displays and video conferencing equipment.
  • Perform administrative tasks such as inventory tracking, checklists, and forms.
  • Provide on-site and virtual desktop support for in-house Electronic Bulletin Board computers.

Requirements:
  • 5+ years of experience in audio-visual equipment and video conferencing platforms.
  • Advanced knowledge of audio and video equipment, including video conferencing equipment and services.
  • Excellent troubleshooting and customer service skills.
  • Ability to lift and/or carry no more than 50 pounds of AV/VTC equipment.
  • Must be able to travel and stay overnight occasionally.

Skills:
  • Ability to utilize troubleshooting tools and skills in managing and administering audio visual hardware and software, laptops, and wireless devices.
  • Windows 10/11, Microsoft Office, Project, Visio, SharePoint, Gmail, Mac & PC Audio/video editing software.

Language: English

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