Service Operations Director

3 days ago


Haverhill, Massachusetts, United States National Engineering Service Full time
Job Title: Director of Service Operations

At National Engineering Service, we are seeking a highly skilled and experienced Director of Service Operations to oversee all HVAC service field operations in coordination with our office staff.

Key Responsibilities:

  • Work with the Service Technician team to fulfill daily work orders
  • Collaborate with staff and customers to resolve customer issues
  • Partner with Sales and Marketing to drive revenue growth opportunities
  • Work with the Installation Manager to evaluate jobs
  • Provide daily, weekly, and monthly reports
  • Develop a training program for the HVAC Service Department

Requirements:

  • 4+ years full cycle people management experience
  • Excellent computer skills
  • General understanding of the construction and HVAC industries
  • Bachelor's Degree Required
  • Familiarity with Massachusetts Master Plan for fossil fuel reduction
  • LEED Certification a plus
  • General understanding of Environmental Engineering
  • General understanding of Green Building Initiatives
  • Working knowledge of Salesforce desired


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