Security Technology Specialist
3 weeks ago
Embark on a trailblazing career in Security Technology with Allied Universal Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal, we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.
Key Responsibilities:
- Monitor a variety of live video footage and location dashboards for signs of suspicious or ongoing criminal activity, such as burglary, loitering, trespassing, and high-stress situations; follow client-specific protocols as needed.
- Analyze, assess, and respond to system-generated alerts and event notifications promptly
- Initiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response; prioritize and route emergency calls to appropriate first responders
- Answer inbound calls regarding customer inquiries and respond as necessary
Requirements:
- A High school diploma or equivalent.
- Minimum of one year in a dispatching, security, customer service, or call center role
- Must be able to work overtime as needed
- Must be capable of managing high-stress environments and effectively communicating, particularly during critical, life-or-death emergency situations.
- Stay highly alert and use critical thinking to monitor customer sites and respond to any emerging situations.
- Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams
Benefits:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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