Client Solutions Specialist

7 days ago


Belfast, Maine, United States CRD Careers Full time
Job Description

CRD Careers is seeking a highly skilled Client Solutions Specialist to join our team. As a Client Solutions Specialist, you will play a critical role in connecting clients with solutions that help them achieve their financial goals.

Key Responsibilities:
  • Build and Deepen Relationships: Work with clients to understand their financial needs and recommend the best products and services to meet those needs.
  • Respond to Customer Inquiries: Create customized solutions to address customer concerns and provide exceptional customer service.
  • Sell and Fulfill Banking Products: Sell and deliver banking products such as checking and savings accounts, credit cards, CDs, IRAs, and loans.
  • Identify Client Needs: Identify opportunities to sell licensed sales functions and refer clients to partners.
  • Manage Risk: Leverage available tools to manage risk in every business product and service transaction.
Skills and Qualifications:
  • Relationship Building: Develop and maintain strong relationships with clients.
  • Consumer Products and Solutions: Have a deep understanding of consumer products and solutions.
  • Telephone Sales: Possess excellent telephone sales skills.
  • Referral Sales: Be able to identify opportunities for referral sales.
  • Transitioning Client Conversations: Effectively transition client conversations to sales opportunities.
  • Customer Focus: Prioritize customer needs and provide exceptional customer service.
  • Customer Service: Provide exceptional customer service and support.
  • Building Rapport: Build rapport with clients and establish trust.
  • Active Listening: Possess excellent active listening skills.
  • Overcoming Objections: Effectively overcome objections and close sales.
Requirements:
  • Gaining Agreement: Be able to gain agreement from clients.
  • Multitasking: Possess excellent multitasking skills.
  • Oral Communication: Possess excellent oral communication skills.
  • Problem Solving: Be able to solve problems effectively.
Desired Skills:
  • Experience in Financial Services: Have experience in financial services.
  • Experience in Sales: Have experience in sales, cross-selling, upselling, or referring products.
  • Experience in Contact Centers: Have experience working in an inbound or outbound contact center.
  • Experience as a Personal Banker: Have experience working as a Personal Banker managing high client volume.


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