Patient Services Coordinator

20 hours ago

Delray Beach, Florida, United States Miami Beach Medical Group Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Miami Beach Medical Group. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to patients and visitors, ensuring a positive experience from arrival to departure.

Key Responsibilities
  • Register patients efficiently and accurately, ensuring a smooth check-in process.
  • Communicate effectively with transportation dispatchers to confirm arrival times and ensure timely greetings.
  • Manage the flow of patients, clients, and visitors, providing a welcoming and organized environment.
  • Provide professional and courteous service, addressing patient concerns and needs in a timely manner.
  • Update patients on transportation wait times, ensuring transparency and clear communication.
  • Maintain a stocked lobby area with essentials, such as coffee and cups.
  • Handle confidential information with discretion and professionalism.
  • Work collaboratively with security, environmental services, and management as needed.
  • Monitor waiting areas to ensure a clean and welcoming environment.
  • Engage with patients to understand their concerns and ensure their needs are met.
  • Answer incoming and outgoing calls professionally and promptly.
  • Provide patients with accurate practice information, including office hours and contact details.
  • Communicate schedule changes and updates to managers and staff.
  • Track physician and specialist schedules to ensure seamless coordination.
  • Report technical issues, such as non-functioning telephones or system failures, to management.
  • Conduct in-person orientations for new staff members and ensure a smooth onboarding process.
  • Respond promptly to patient concerns and issues, ensuring a high level of satisfaction.
  • Maintain open communication with administration and patient service representatives.
  • Refer complex issues to leads and managers for resolution.
  • Understand and incorporate PCMH guidelines into daily practice.
  • Participate in the Patient Satisfaction Survey Program to ensure continuous improvement.
Requirements
  • High school diploma or equivalent required.
  • Bilingual in English and Spanish preferred, with strong reading, writing, and speaking skills.
  • 1-2 years of experience in customer service or a related field preferred.
  • Basic computer knowledge, including MS Office, internet, and electronic health records.
  • Strong people skills, proactive, independent decision-making, and customer service orientation.
  • Excellent communication, customer service, and telephone skills.
  • Cheerful, pleasant, knowledgeable, and professional demeanor.
  • Strong organizational skills and ability to multitask effectively.
  • Detail-oriented and able to work efficiently in a fast-paced environment.
  • Keen sense of teamwork and ability to manage interpersonal relationships with tact and diplomacy.
  • Independently work and relate well with all levels of individuals within the organization.
  • Always maintain patient confidentiality and follow policies and procedures.
  • Work a flexible schedule and commute between locations.
  • Work with the Practice Management and Electronic Health Record system.
  • Complete an Access Application.

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