Consumer Loan Specialist

4 days ago


Little Rock, Arkansas, United States Bank OZK Full time
Job Title: Consumer Loan Specialist

Bank OZK is seeking a highly skilled and customer-focused Consumer Loan Specialist to join our team. As a Consumer Loan Specialist, you will be responsible for interacting with customers to provide information about products and services, intake consumer loan applications, respond to customer complaints, and process customer requests.

Key Responsibilities:
  • Work the loan call queues and provide application support by entering required information into a consumer loan application system.
  • Identify and uncover customer needs through conversation and make appropriate recommendations for loans and products based on customer needs.
  • Support other inbound and outbound calls in a timely manner that may require information on Bank products and services, responding to customer complaints, and processing customer requests.
  • Follow communication scripts provided for given topics and respond to phone or email inquiries of a specific or general nature.
  • Resolve problems within given authority and identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Perform duties such as processing account balance or transfer requests, stop payment orders, change of address, and other customer requests or authorizations.
  • Handle and resolve customer complaints in accordance with Bank policy and procedure.
  • Identify and escalate priority issues and route calls to appropriate resources, if needed.
  • Conduct follow-up calls with customers on items not able to be resolved on initial call.
  • Responsible for meeting personal and team performance goals and attending frequent training to stay informed of changes in systems, processes, and procedures.
  • Perform assigned interactive voice response (IVR) responsibilities and maintain good attendance and punctuality to work.
  • Follow Bank policy, procedures, and guidelines and perform all other duties as assigned.
Requirements:
  • High school diploma or equivalent, required.
  • 2+ years of prior banking, call center, or lending industry experience, required.
  • Prior bilingual customer service experience, preferred.
  • NMLS (Nationwide Mortgage Licensing System) registry will be required, including finger printing and background checks.


  • North Little Rock, Arkansas, United States CURO Financial Technologies Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Consumer Loan Specialist to join our team. As a Consumer Loan Specialist, you will play a critical role in assisting customers with their lending needs and providing exceptional customer service.Key ResponsibilitiesGreet and assist every customer in a professional mannerMarket new loans to...


  • Little Rock, Arkansas, United States Farm Credit Full time

    Job SummaryWe are seeking a highly skilled Lending Services Specialist to join our team at Farm Credit. As a key member of our lending team, you will be responsible for reviewing borrower legal documents, preparing loan packages, and assisting with closing and post-closing activities.Key ResponsibilitiesReview and analyze borrower legal documents to ensure...


  • North Little Rock, Arkansas, United States OneMain Financial Full time

    Empower Customers with Access to Responsible CreditAt OneMain Financial, we're committed to improving the financial well-being of hardworking Americans. As a Consumer Loan Sales Specialist, you'll play a critical role in helping customers achieve their goals by providing access to friendly, fast, and affordable financing for life's expenses.Key...

  • Loan Specialist II

    1 week ago


    Little Rock, Arkansas, United States Simmons Bank Full time

    SBLD Loan Specialist II Job DescriptionWe're committed to bringing passion and customer focus to the business. As a SBLD Loan Specialist II, you'll play a crucial role in facilitating the administration of assigned loan department to not only service outside borrow needs, but also the internal needs of our lenders, assistants, accounting and other risk...

  • Loan Specialist

    2 weeks ago


    Little Rock, Arkansas, United States Small Business Administration Full time

    Job SummaryThis position is located in the Small Business Administration, Little Rock Commercial Loan Service Center in Little Rock, AR.The incumbent is responsible for the direction of all SBA work conducted at such Center, including administrative operations, servicing, liquidation, purchasing, and post-servicing of SBA 7(a) and 504 loans as assigned by...


  • Little Rock, Arkansas, United States Simmons Bank Full time

    {"Job Title": "SBLD Loan Specialist II", "Job Description": "Job SummaryWe are seeking a highly skilled Loan Specialist II to join our SBLD team. As a key member of our loan administration department, you will be responsible for facilitating the administration of assigned loan department to service outside borrow needs and internal needs of our lenders,...

  • Loan Specialist

    1 week ago


    Little Rock, Arkansas, United States Small Business Administration Full time

    Job SummaryThis position is located in the Small Business Administration, Little Rock Commercial Loan Service Center in Little Rock, AR. The incumbent is responsible for the direction of all SBA work conducted at such Center including, but not limited to administrative operations, servicing, liquidation, purchasing, post-servicing (PSA) of SBA 7(a) and 504...


  • Little Rock, Arkansas, United States Partners Bank Full time

    {"title": "Mortgage Loan Processor/Closer", "description": "Join Partners Bank as a Mortgage Loan Processor/CloserWe are seeking a highly skilled and detail-oriented Mortgage Loan Processor/Closer to join our team at Partners Bank. As a Mortgage Loan Processor/Closer, you will be responsible for managing the end-to-end process of mortgage loan applications,...


  • Little Rock, Arkansas, United States Bank OZK Full time

    Job Purpose & ScopeAs a key member of the Compliance team at Bank OZK, the HMDA Compliance Specialist plays a critical role in ensuring the bank's compliance with the Home Mortgage Disclosure Act (HMDA) regulations. This includes identifying reportable loans and applications, creating an accurate and complete loan application register (LAR), and utilizing...


  • Little Rock, Arkansas, United States The Curare Group Full time

    Thriving Private Practice Opportunity in ArkansasWith easy access to Hot Springs and Little Rock, this community offers a unique blend of natural beauty and urban amenities. Our private practice is seeking a dedicated professional to join our team due to growth and expansion. You will have all the support you need for success, including a competitive annual...

  • Mortgage Loan Officer

    3 weeks ago


    Little Rock, Arkansas, United States Bank of England Mortgage Full time

    About the Role:Bank of England Mortgage is seeking a highly skilled and experienced Mortgage Loan Officer to join our team. As a Mortgage Loan Officer, you will be responsible for originating and processing mortgage loans, working closely with borrowers and internal stakeholders to ensure a smooth and efficient loan process.Key Responsibilities:Originate and...


  • Little Rock, Arkansas, United States Bank OZK Full time

    Job SummaryBank OZK is seeking a highly skilled and detail-oriented Residential Mortgage Closing Specialist to join our team. As a key member of our mortgage operations department, you will play a critical role in ensuring the smooth and accurate closing of mortgage loans.Key ResponsibilitiesDocument Preparation and Review: Prepare and review all necessary...


  • Little Rock, Arkansas, United States Cadence Bank Full time

    Job Title: Relationship Manager IVCadence Bank is seeking a skilled Relationship Manager IV to join our team. As a key member of our commercial lending team, you will be responsible for building and maintaining relationships with existing and potential customers, identifying business opportunities, and providing exceptional customer service.Key...


  • Little Rock, Arkansas, United States Bank OZK Full time

    Job SummaryBank OZK is seeking a highly skilled Residential Mortgage Closing Specialist to join our team. As a key member of our mortgage operations team, you will be responsible for ensuring the smooth and accurate closing of mortgage loans.Key ResponsibilitiesPrepare and review closing documents, including loan agreements, promissory notes, and closing...


  • Little Rock, Arkansas, United States Bank OZK Full time

    Job Summary**Job Purpose and Scope**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bank OZK. As a Loan Specialist, you will be responsible for interacting with customers on behalf of the Bank, providing information about products and services, and processing customer requests.Key...


  • Little Rock, Arkansas, United States Bank OZK Full time

    Job SummaryBank OZK is seeking a highly skilled Residential Mortgage Closing Specialist to join our team. As a key member of our mortgage operations team, you will be responsible for ensuring the smooth and accurate closing of mortgage loans.Key ResponsibilitiesDocument Preparation and Review: Prepare and review all necessary documents, including loan...


  • Little Rock, Arkansas, United States Farm Credit Full time

    The ideal candidate will have experience in consumer and commercial lending, including short and long-term loan structures, mortgages, and security agreements. Must have knowledge of compliance regulations. This position reviews borrower legal documents, prepares loan packages, assists with closing, post-closing, and internal data management. The position...


  • Little Rock, Arkansas, United States Division of Agriculture of the University of Arkansas Full time

    Job SummaryThe Division of Agriculture of the University of Arkansas is seeking an Assistant Professor and Extension Specialist in Nutrition to lead the development and implementation of evidence-based nutrition and food science programs across the state.Key ResponsibilitiesPlan, direct, and coordinate Extension Nutrition and Food Science programs, ensuring...


  • Little Rock, Arkansas, United States African American Alliance of CDFI Full time

    Job SummarySouthern Bancorp is a unique financial institution that combines traditional banking services with community development tools to empower low-wealth and underbanked populations. As a Community Development Financial Institution (CDFI), we prioritize lending to minority-owned businesses and entrepreneurs. We are seeking a seasoned professional to...


  • Little Rock, Arkansas, United States Delta Companies Full time

    Cardiology - Interventional Job OpportunityWe are seeking a skilled Cardiology - Interventional professional to join our team at Delta Companies. As a Cardiology - Interventional specialist, you will be responsible for providing high-quality patient care and contributing to the growth and success of our organization.Compensation and BenefitsWe offer a...