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District Team Lead

2 months ago


Chicago, Illinois, United States SpinXpress Full time
Job Description

Job Title: District Team Lead

Job Summary:

We are seeking a highly motivated and experienced District Team Lead to join our team at SpinXpress. As a District Team Lead, you will be responsible for overseeing multiple locations, leading your team to deliver exceptional service, and ensuring customer satisfaction.

Key Responsibilities:

  • Establish a workplace culture that aligns with SpinXpress objectives and defines the mission, vision, and values of SpinXpress.
  • Recruit, conduct interviews, select, hire, and nurture an appropriate number of managers and attendants.
  • Focus on team development to enhance customer satisfaction and operational excellence.
  • Monitor and predict operational patterns and analysis.
  • Create procedures complying with HR regulations.
  • Guide, support, and develop staff, including overseeing the onboarding process for new employees.
  • Encourage staff to take ownership and ensure accountability through consistent feedback.
  • Lead employees to meet productivity, quality, and goal achievement expectations set by the organization.
  • Manage employee work schedules, including training, call-ins, and overseeing overtime hours.
  • Implement and refine processes and protocols to sustain operational excellence (quality, speed, efficiency, and output) continuously.

Requirements:

  • A Bachelor's degree or equivalent work experience is required for this position.
  • Previous experience in operations or related fields is essential.
  • The ideal candidate should have a strong background in retail, hospitality, or food service.
  • Demonstrated leadership and development qualities are a must.
  • Problem-solving and critical-thinking skills are crucial for this role.
  • Knowledge of basic economics, budgeting, and accounting principles is necessary.
  • Proficiency in Microsoft Windows environment, including Excel, is required.
  • The ability to serve as a knowledgeable resource to the management team is essential for providing leadership and direction.

About SpinXpress:

At SpinXpress, our mission is to deliver a fun environment and experience while at work. We are committed to providing an Excellent Customer Service Experience within our facilities and in our communities – Clean, Bright, and Safe – That's The SpinXpress Way