Senior EHR Implementation Specialist

7 days ago


New York, New York, United States CureMD Healthcare Full time
About the Role

CureMD Healthcare is seeking a highly skilled EMR Project Manager to lead the implementation of our electronic health record system. As a key member of our team, you will be responsible for ensuring the successful deployment of our solution to meet customer requirements.

Key Responsibilities
  • Implement EHR systems to meet customer needs, following project plans and scope documentation.
  • Carry out CureMD solutions and 3rd-party product implementations, as per project plans and success factors.
  • Identify and resolve issues encountered during implementation, including system integration.
  • Assist customers with necessary configurations to ensure full system functionality.
  • Load initial databases with customer-specific information.
  • Provide formal training and knowledge transfer to customers.
  • Conduct User Acceptance Testing with customers and advise on testing strategies.
  • Collaborate with customers, project managers, sales, consulting, and finance teams to ensure solution meets business, functional, and financial goals.
  • Identify and mitigate project risks, providing guidance on best practices for system configuration and implementation.
  • Analyze and document customer business requirements, recommending optimal solutions.
  • Review escalated support requests, suggest best resolutions, and maintain reference records.
  • Provide weekly status reports to assist management and increase successful delivery.
  • Produce client-facing reports and documents as required.
  • Design and monitor customer and team KPIs.
  • Design, develop, and implement staff learning and development programs.
  • Conduct quarterly and yearly team member evaluations and participate in goal-setting and staff meetings.
  • Interview, assess, and recommend new hires using internal evaluation templates.
  • Develop new team member onboarding and evaluation matrix.
  • Participate in RFP design, development, and analysis, and perform vendor analysis, comparison, negotiation, and contracting.
  • Develop business reporting matrix, including MRR, churn matrix, unit economics, and financial summaries.


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