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Emergency Dispatcher Level II

1 month ago

Sterling Heights, Michigan, United States KACE Full time
Job Summary

We are seeking a highly skilled Emergency Dispatcher Level II to join our team at KACE. As a key member of our operations team, you will be responsible for providing event logging and recording of centrally managed law enforcement radio monitoring, monitoring of intrusion detection systems, non-emergency and emergency dispatch, incident reporting, and utilization of investigative databases.

Key Responsibilities
  • Log and record events related to law enforcement radio monitoring
  • Monitor intrusion detection systems
  • Perform non-emergency and emergency dispatch
  • Conduct incident reporting
  • Utilize investigative databases
  • Assist Site Lead in training Entry-Level and Level I Dispatchers
  • Accept temporary Lead Dispatch duties as needed
  • Provide guidance on Watch Desk protocols to US Postal Inspection Service personnel in a professional manner
  • Maintain working knowledge of Watch Desk applications, databases, and protocols
Requirements
  • Possess a high school diploma or General Educational Development (GED) diploma
  • Be a citizen of the United States of America
  • Be 18 years of age or older
  • Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance
  • Be able to sit for an extended period of time while monitoring multiple computer monitors
  • Be able to maintain professionalism under highly stressful situations
  • Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
  • Be able to write reports, and document events in a concise and accurate manner
Working Conditions

This position requires the ability to work in a fast-paced environment with multiple priorities and deadlines. The successful candidate will be able to work independently and as part of a team, and will be able to maintain confidentiality and handle sensitive information with discretion.

What We Offer

KACE offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.