Innovative Transformation Consultant
3 weeks ago
About the Role
We are seeking a highly skilled Director of Customer Analytics to join our Data Driven Transformation Practice at Capgemini Invent. As a key member of our team, you will help clients across various sectors and industries transform and improve their operations by leveraging data for transformative insights in customer, digital, and marketing strategies.
Your Key Responsibilities
- Drive Customer Analytics deals, locating and cultivating opportunities for improvement and business growth within customer analytics domains.
- Provide strategic leadership to guide the company's direction, aligning business goals with market opportunities and ensuring long-term growth and success.
- Define and oversee data/AI analytics solution approaches and technical designs, providing guidance on development, testing, and deployment in areas such as customer insight generation, digital customer journey optimization, and marketing and campaign effectiveness.
- Strengthen the company's brand presence and thought leadership in the customer analytics space, positioning the company as a trusted leader in innovative solutions.
- Lead the development of assets and frameworks for selling and delivering Customer Insight solutions, streamlining service offerings and enhancing go-to-market strategies.
- Build client trust through close collaboration, driving projects and managing risks.
About You
The right candidate will possess 12 years of experience working in a consulting/advisory environment where they focused on Customer Transformation using AI Analytics. You will have a proven track record of driving customer analytics advisory and technical solutions, with a strong understanding of the value of data and experience in processing behavioral and transactional data from various sources.
What We Offer
At Capgemini, we support all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer flexible work arrangements, comprehensive healthcare benefits, financial well-being programs, paid time off, and a range of social well-being benefits.
About Capgemini Invent
We challenge the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design, and data to re-invent businesses, drive growth, and orchestrate customer-centric transformation.
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