Experience Ambassador for Exceptional Guest Experiences

7 days ago


Hollywood, Florida, United States We Care Hospitality Full time

We Care Hospitality is a renowned South Florida based restaurant group that specializes in genuine hospitality and care. With a portfolio of esteemed restaurants like GG's Waterfront, Tiki Tiki, and Le Tub all located on the picturesque Hollywood Intracoastal, we offer an unparalleled dining experience that combines outstanding food with impeccable service and breathtaking views.

At We Care Hospitality, we're not just about serving exceptional cuisine; we're about crafting unforgettable experiences. Our commitment to delivering warm welcomes and exceptional service sets us apart from the rest.

This role plays a pivotal part in our guest experience strategy, ensuring every visitor feels valued and cared for. As the Experience Ambassador, you will be responsible for overseeing the hosting team, managing reservations, and addressing any concerns or requests to guarantee a seamless and enjoyable experience for all guests.

Key Responsibilities:

  • Guest Reception: Greet and seat guests in a friendly and professional manner, setting the tone for a positive first impression.
  • Team Leadership: Supervise and train the host team, providing guidance and support to ensure excellent service delivery.
  • Reservations Management: Handle guest reservations, manage seating charts, and address any scheduling conflicts or changes to maintain efficiency.
  • Guest Relations: Address guest inquiries, concerns, and feedback promptly and effectively, striving to exceed expectations.
  • Coordination: Collaborate with other departments to ensure smooth operations and efficient guest service delivery.
  • Problem Solving: Resolve any issues or conflicts that arise, ensuring all guests depart with a positive experience.

Qualifications:

  • Experience: A minimum of 2 years in a hosting or customer service role, preferably in a leadership capacity.
  • Skills: Excellent communication and interpersonal skills, with the ability to manage a team and handle high-pressure situations with poise. Proficiency in Resy or Opentable, and Toast POS is also required.
  • Organization: Strong organizational skills with attention to detail and the ability to multitask effectively.
  • Adaptability: Ability to adapt to changing priorities and handle unexpected situations with a positive attitude.
  • Appearance: Professional demeanor and appearance, with a commitment to upholding company standards.

We Offer:

  • Competitive Salary: Starting at $17 plus tips
  • Benefits Package: Medical, Vision, Dental, Life Insurance for full-time employees
  • Opportunities for Growth: Room for advancement and career development within the company
  • Dynamic Work Environment: A supportive and energetic team dedicated to creating a positive workplace culture

Tiki Tiki is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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