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Outbound Sales Representative

2 months ago

Murfreesboro Tennessee, United States Ascend Federal Credit Union Full time
About Us

Ascend Federal Credit Union is a leading financial institution in Middle Tennessee, serving over 260,000 members with a strong focus on employee growth and development. With a commitment to excellence, we strive to provide our members with exceptional service and innovative financial solutions.

What We Offer

We are dedicated to creating a positive and supportive work environment that fosters collaboration and teamwork. Our employees are the face of our organization, and we invest in their growth and development to ensure their success.

Job Summary

We are seeking a highly motivated and results-driven Outbound Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing new business opportunities and building strong relationships with our members.

Responsibilities
  • Contact current and potential members to discuss their financial needs and provide personalized solutions.
  • Maintain and present up-to-date knowledge of our products and services to members and potential members.
  • Analyze and identify successful business development methods to share with management.
  • Originate consumer and home equity loans applications taken by phone.
  • Open new accounts, including share, share draft, Christmas Club, and Money Market.
  • Effectively manage inbound and outbound calls while maintaining a high level of accuracy.
  • Manage high production volumes in a fast-paced environment.
  • Advocate for members and act as a liaison between the consumer underwriter and the member.
  • Communicate loan options, rates, terms, stipulations, and other requirements to borrowers.
  • Conduct outbound calls to communicate lending decisions and discuss credit enhancement tips.
  • Identify and cross-sell insurance products that complement lending products.
  • Read and interpret income verification, credit reports, Carfax reports, collateral values, and real estate appraisals.
  • Assist members with inquiries and provide general information about the credit union and its loan policies.
  • Consistently meet or exceed department and individual sales and production goals.
  • Ensure loan applications are complete and accurate.
  • Complete any servicing required post-loan disbursement and post-new account creation.
  • Maintain consumer confidence by keeping loan and account information confidential.
  • Thoroughly review all member documentation to determine legitimacy.
  • Review fraud alerts and research member information regarding risk or fraud.
  • Recognize fraud scenarios and documentation.
  • Review membership information and identification documents for discrepancies or irregularities.
  • May assist with the training of other personnel in the department as assigned.
  • Provide continuous feedback to supervisor.
  • Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily.
  • Read all internal publications.
Qualifications
  • High School Diploma or equivalent required.
  • 3-5 years of similar or related experience required.
  • Must possess the knowledge, skills, and ability required to execute the essential functions in a satisfactory manner.
  • A high level of problem-solving skills and the ability to communicate in a clear, concise manner.
  • Must treat all members and outside contacts in a positive and cooperative manner.
  • Excellent verbal communication skills to communicate professionally.
  • Works under general supervision and relies on experience and judgment to accomplish the goals of the department.
  • A high degree of poise and tact to represent the credit union positively to the membership and outside contacts.
  • Ability to organize and prioritize work with minimum supervision.
  • Must be able to manage multiple projects and prioritize multiple tasks.
  • Must be accurate in all loan transactions and new account transactions.
  • Working knowledge of computer programs including Microsoft Word, Microsoft Outlook, Excel, and the internet.
  • Must have the ability to operate or have the ability to be trained to operate related office equipment.