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Computer Retail Specialist
2 months ago
Join Micro Center, the premier destination for computer and electronic devices, as we expand our team We are excited to welcome new talent to our technology superstore, renowned for its extensive selection of over 40,000 top-tier computer products and an exceptionally knowledgeable staff.
We are on the lookout for driven and enthusiastic Computer Retail Specialists. If you have a strong interest in technology and are motivated by the potential for high earnings based on your performance, Micro Center could be the perfect fit for you.
Your role will involve spending a significant portion of your time at the Service Counter, assisting customers by guiding them through various service options that foster long-term relationships and encourage repeat business. Additionally, you will diagnose and repair a range of computer devices in our workshop, maintaining clear communication with customers about their repair progress.
Compensation: The hourly wage starts at $22+, plus commission opportunities.
Key Responsibilities:
- Provide face-to-face consultations and troubleshooting assistance for customers regarding a variety of computers and related products.
- Recommend service solutions, including data backups, anti-virus options, extended warranties, and support subscriptions.
- Identify and document hardware and software issues across various electronic devices, including desktops, laptops, mobile phones, TVs, and monitors.
- Assemble custom computers in collaboration with our expert build-your-own sales team.
- Utilize technical manuals and resources while maintaining necessary technical and vendor certifications, staying updated on retail products and technologies.
- Manage a cash register, process customer transactions, and keep the department organized and clean.
- Deliver timely and accurate information to customers through various communication channels regarding their service events.
Qualifications:
- High School diploma or equivalent, with at least one year of relevant experience in computer service repair or technical customer service preferred.
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to obtain certification within 90 days of employment. *Apple certifications are highly desirable.
- Strong communication and interpersonal skills, with the ability to manage multiple tasks and adapt to changing priorities.
- Physical requirements include the ability to lift up to 50 lbs and stand for extended periods.
- Availability for shifts that may include mornings, evenings, weekends, and holidays.
Micro Center Offers Exceptional Benefits:
- Comprehensive Medical, Dental, and Vision Coverage for Regular Full-Time Associates.
- Flexible Scheduling and Competitive Pay.
- Employee Discounts, including a Friends & Family Discount Program.
- Tuition Reimbursement and Educational Discounts.
- Paid Time Off for Regular Associates.
- 401K Plan with company matching.
- Extensive Vendor and Company Training.
- Opportunities for Career Advancement.
At Micro Center, your success and growth are driven by your dedication and achievements. Our teams consist of motivated individuals who strive for personal growth and career advancement. Join us and discover how hard work, loyalty, and a commitment to customer satisfaction can elevate your career.
Micro Center is an Equal Opportunity Employer.
