Automotive Parts Sales Specialist
3 weeks ago
Looking for a challenging and dynamic work environment? At GARY YEOMANS FORD KNOXVILLE, we are seeking a skilled and motivated individual to fill the role of Automotive Parts Counterperson. This position is a critical part of our dealership's success, and we are looking for someone who is eager to learn and grow with our team.
Responsibilities:- Parts Sales Process
- Oversee the parts sales process from start to finish.
- Communicate with staff and customers in a friendly and professional manner.
- Converse effectively/efficiently regarding customer parts status.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Customer Service
- Answer phone calls, provide price quotes and other information to customers.
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
- Provide high-level service to both internal and external customers.
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
- Inventory Management
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from an outside source and submit an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair orders.
- Cash Handling
- Receive payment from retail customers or obtains credit authorization.
- Education and Experience
- High School Diploma or equivalent and prior auto parts sales experience (preferred).
- Skills and Abilities
- Eager to improve in a dynamic work environment.
- Strong interpersonal and time management skills.
- Ability to read/interpret safety and maintenance documents.
- Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume.
- Licenses and Certifications
- Valid driver's license and clean driving record.
- Screening Requirements
- Must pass background check & drug screen.
GARY YEOMANS FORD KNOXVILLE is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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