Guest Services Ambassador
4 weeks ago
**Unlock the World of Spirits**
At Brown-Forman, we're passionate about sharing the rich history and craftsmanship of our spirits with the world. As a Guest Services Team Member, you'll play a key role in delivering exceptional experiences for our guests, from leading engaging tours to managing front desk operations and supporting our retail and bar services.
**Your Key Responsibilities**
Deliver 3-5 daily guest experiences, ranging from 30-minute tastings to 90-minute walking tours.
Engage guests with compelling brand storytelling and answer questions about Brown-Forman and Woodford Reserve history.
Confirm guest counts and demographics, ensuring all guests are present before starting the tour.
Serve as the first point of contact, greeting guests upon arrival and processing tickets.
Handle credit card and cash payments, verify guest identification, and process refunds as needed.
Communicate tour sizes and demographics to the tasting room and tour guides.
Book and adjust tour reservations, manage cash drawers, and resolve guest concerns with the help of Tour Captains and the Guest Services Manager.
Set up and tear down the tasting room.
Assist with drink ticket sales in the bar and support retail operations as needed.
**What We're Looking For**
A passion for spirits and exceptional customer service.
Strong communication and storytelling skills.
Ability to manage and lead groups effectively.
Flexibility to perform various roles and adapt to different tasks.
Basic computer skills and the ability to handle cash transactions.
**Join Our Legacy**
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.
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