Residential Operations Assistant

7 days ago

Gillette, Wyoming, United States RHP Staffing Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as an Assistant Community Manager. This role will provide administrative support to our Community Manager and be responsible for maintaining a positive and professional environment for our residents.

Key Responsibilities
  • Customer Service
    • Greet all customers with a polite and professional demeanor.
    • Answer community office telephone calls promptly and professionally, providing requested information for telephone inquiries.
  • Community Relations
    • Develop and maintain community relationships.
    • Use Microsoft Office to produce and present documents.
  • Administrative Support
    • Assist the Community Manager in entering data into the management software program.
    • Assist the Community Manager in completing guest cards and entering lead information in the Link System.
    • Maintain all community office files according to company policy, including state and local requirements.
    • Inventory, order, and verify receipt of office supplies.
    • Coordinate maintenance of office equipment.
  • Resident Support
    • Document telephone conversations, visits, and presentations to maintain existing customers and to build a book of business of potential residents for property management.
    • Work in conjunction with the Community Manager in new and used home sales.
    • Present homes to potential residents as needed.
    • Ensure residents' privacy and property preservation.
  • Regulatory Compliance
    • Comply with Federal, State, and Local regulatory requirements to protect the interest of the company and to avoid discrimination of residents, vendors, and team members.
Requirements
  • A minimum of 1-year general office experience required; 1-year sales experience preferred.
  • High School Diploma or GED required.
  • Excellent customer service skills.
  • Detail-oriented and with strong analytical and organizational skills.
  • Ability to multitask and be a team player in a fast-paced environment.
  • Working knowledge of Microsoft Office, specifically Excel, Word, and Outlook.
  • Ability to lift up to 25 pounds.
  • Valid operator's license, maintenance of a good driving record at all times, and insurability under the Company's policy at all times.
Benefits

This is a full-time opportunity with competitive compensation and commissions. Benefits include medical, dental, and vision insurance, paid time off and holidays, life insurance, and 401K.

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