Customer Support Specialist
6 days ago
As a Customer Support Specialist at SNI Companies, you will play a vital role in ensuring our customers receive timely and accurate assistance. This position involves responding to customer inquiries, analyzing product malfunctions, and updating internal databases to maintain seamless operations.
Key Responsibilities
- Respond to customer queries via phone, email, or chat in a timely and accurate manner.
- Identify customer needs and provide assistance with specific features.
- Analyze and report product malfunctions to ensure prompt resolution.
- Update internal databases with technical issue information and valuable discussions with customers.
- Monitor social media for customer complaints and offer support.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Requirements and Skills
- A minimum of 1 year of experience as a Customer Support Specialist or similar role.
- Familiarity with help desk software and remote support tools.
- Understanding of CRM systems and their functionality.
The estimated salary for this position is $45,000 - $60,000 per annum, depending on qualifications and location. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
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