Parts Associate

6 days ago


Richmond, Virginia, United States Great Dane Full time
About the Role

We are seeking a highly skilled and motivated Parts Associate to join our team at Great Dane. As a key member of our branch retail team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring the efficient operation of our parts and accessory sales.

Responsibilities
  • Initiate parts and accessory sales to branch customers via phone and in-person.
  • Ordering of parts, posting of parts to service orders, pulling of customer orders, price estimates, and assisting with part cycle counts.
  • Read and understand job orders, ensuring corrective action and documentation of parts ordering and delivery processes to company standards.
  • Safe driving of company vehicles.
  • Provide excellent customer service, communicating with customers and vendors, and effectively resolving issues.
  • Other duties as assigned.
Qualifications
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers, with a focus on continuous improvement.
  • Drive for Results: Consistently exceeds goals, with a strong focus on delivering results and driving business growth.
  • Integrity & Trust: Widely trusted, with a strong commitment to honesty, integrity, and transparency.
  • Functional Technical Skills: Possesses the functional and technical knowledge and skills to perform the job at a high level of accomplishment.
  • Ability to work with hands, perform data entry, organize inventory, use power tools, and drive company vehicles.
  • Excellent customer service and communication skills.
  • Proficient with computers, data entry, and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to assist with installs of various parts, requiring the ability to lift up to 50lbs.
  • Valid Driver's License.
  • A favorable background screening, physical and drug screening, and proof of work authorization in the United States is required for employment.
Physical and Mental Requirements
  • Office and plant environment.
  • Keyboarding, lifting, standing, bending, walking.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical demands: While performing duties of job, employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, reach with hands and arms, talk and hear.
  • Work environment: The noise level in the work environment is usually minimal to moderate.


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