Hotel Front Desk Representative

1 day ago


Vernon, New York, United States Tioga Downs Casino Full time
Job Summary:

As a Hotel Front Desk Agent at Tioga Downs Casino, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Guest Service: Provide accurate and timely information to guests about hotel policies, services, and amenities, ensuring optimum guest satisfaction.
  • Front Desk Operations: Manage the front desk area, including responding to guest requests, complaints, or inquiries in a courteous and prompt manner.
  • Reservation Management: Create and manage reservations using the Property Management System (PMS), including individual and group reservations, and provide informational feedback regarding confirmation, arrival, departure, check-in, check-out, cancellation policy, credit card, and payment requirements.
  • Cash Handling: Process payments, manage cash handling, and balance accounts, including preparing shift cash reports and ensuring accurate accounting.
  • Communication: Operate the hotel switchboard and/or PBX, and maintain a working knowledge of the hotel's property and special events to advise guests accordingly.
Requirements:
  • Education: High School diploma or GED required; some college courses in Hotel Management preferred.
  • Experience: Previous experience in a hotel front desk or customer service role is an asset.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment.


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