Global Service Program Manager

2 weeks ago

Minneapolis, Minnesota, United States Medtronic Full time
About the Role

We are seeking a highly skilled and experienced Service Program Manager to join our team at Medtronic. As a Service Program Manager, you will be responsible for managing complex projects and programs to deliver key business strategies and initiatives. You will work closely with cross-functional teams to shape our business and drive key initiatives to increase customer satisfaction.

Key Responsibilities
  • Apply strong project management and program leadership skills to plan, initiate, monitor, track, and deliver service-related projects and programs.
  • Lead cross-functional teams for Service projects and programs, with a focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
  • Provide service design input on new product development projects.
  • Develop and implement global service strategy for existing and new products.
  • Develop and implement processes across Service to standardize and drive consistency.
  • Partner with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
  • Convey, drive, and escalate project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
  • Effectively meet milestones and deadlines in an autonomous environment.
  • Become a service business expert and apply that knowledge to educate and mentor others.
  • Apply broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
  • Learn and apply a strong understanding of the Service business, products, and clinical applications.
  • Learn and apply a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
  • Lead and participate in continuous improvement activities across the Service organization.
  • Enforce quality standards within every project and all day-to-day activities.
Requirements
  • Bachelor's degree with a minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
  • PMP Certification (or ability to attain within 1 year).
  • 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines.
  • Strong written and verbal communication skills.
  • Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets).
  • 3+ years of experience leading diverse and complex projects and programs.
  • Independent thinker with the ability to take both a commercial and operational view of complex situations.
  • Ability to solve highly complex problems across multiple business functions.
Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $113,600.00 - $170,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic)

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