IT Services Manager
1 day ago
Job Summary:
The Regional IT Services Manager will oversee a team of field engineers, managing client relationships and driving business growth. This role requires strong leadership, technical expertise, and excellent communication skills.
Key Responsibilities:
- Lead a team of field engineers to deliver exceptional customer experiences.
- Manage client relationships and resolve issues proactively.
- Review and approve engineer time entries.
- Track and analyze data to inform business decisions.
- Work closely with management to ensure team optimization and technology platform utilization.
- Onboard and train new engineers.
- Ensure smooth engineer transitions for client accounts.
Requirements:
- 4-year degree in business management or computer science.
- At least 5 years of management experience, preferably in tech-focused roles.
- 2+ years of management experience in a customer-facing or support personnel management role.
- Expertise in assessing problems and devising solutions.
- Superior management, coaching, and interpersonal skills.
- Proven success in leading a team and developing staff.
- Ability to analyze data and optimize processes.
- Understanding of technologies used by SMB companies.
Nice-to-Haves:
- Hands-on experience with ConnectWise.
- Experience in other IT services/MSP applications.
What We Offer:
- Total compensation range: $125,000 - $175,000.
- Full benefits package, including health, dental, vision, matching 401k, and paid time off.
How to Apply:
Apply today and a member of our Talent Acquisition team will reach out regarding the next steps.
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