IT Services Manager

1 day ago


Denver, Colorado, United States Business Network Consulting Full time

Job Summary:

The Regional IT Services Manager will oversee a team of field engineers, managing client relationships and driving business growth. This role requires strong leadership, technical expertise, and excellent communication skills.

Key Responsibilities:

  • Lead a team of field engineers to deliver exceptional customer experiences.
  • Manage client relationships and resolve issues proactively.
  • Review and approve engineer time entries.
  • Track and analyze data to inform business decisions.
  • Work closely with management to ensure team optimization and technology platform utilization.
  • Onboard and train new engineers.
  • Ensure smooth engineer transitions for client accounts.

Requirements:

  • 4-year degree in business management or computer science.
  • At least 5 years of management experience, preferably in tech-focused roles.
  • 2+ years of management experience in a customer-facing or support personnel management role.
  • Expertise in assessing problems and devising solutions.
  • Superior management, coaching, and interpersonal skills.
  • Proven success in leading a team and developing staff.
  • Ability to analyze data and optimize processes.
  • Understanding of technologies used by SMB companies.

Nice-to-Haves:

  • Hands-on experience with ConnectWise.
  • Experience in other IT services/MSP applications.

What We Offer:

  • Total compensation range: $125,000 - $175,000.
  • Full benefits package, including health, dental, vision, matching 401k, and paid time off.

How to Apply:

Apply today and a member of our Talent Acquisition team will reach out regarding the next steps.



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