Assistant General Manager Kiosk

4 weeks ago

Hendersonville, North Carolina, United States Enmarket (Enmark Stations Inc.) Full time

Job Summary:

The Assistant General Manager position at Enmarket (Enmark Stations Inc.) plays a crucial role in helping the General Manager meet station operational, sales, and profitability objectives. This position is responsible for serving customers through a trained, friendly, responsive staff and adhering to company procedures, policies, and goals.

Key Responsibilities:

  • Provide exceptional customer service, serving as a role model for employees and prioritizing customer satisfaction.
  • Monitor all areas of the property to maintain safety, cleanliness, adequate product, service standards, and integrity.
  • Perform all duties of a sales associate, as necessary, and stay up-to-date on safety concerns to provide a safe environment.
  • Help train, develop, and coach employees to achieve their potential in their jobs.
  • Meet weekly and monthly store and station performance goals as set by the Operations Team.
  • Complete all assigned store tasks and activities as required to meet company standards and store goals.
  • Help the General Manager manage employees' activities and assigned duties for proper execution and timely completion.
  • Execute all Enmarket Marketing and promotional programs as designed and on time.
  • Ensure all employees follow company policies and laws dealing with the sale of alcohol beverages and tobacco products.
  • Help the GM set work schedules that stay within the location's labor budget for total hours and overtime hours.
  • Train and maintain skills and service levels of employees to provide the highest level of company customer service.
  • Contribute to the GM's performance review of employees to maintain and increase employee performance.
  • Resolve customer complaints and problems quickly and effectively.
  • Maintain the station to the Enmarket 'Standards of Excellence.'
  • Help promote sales and build profits by modeling excellent customer service skills for employees, maintaining a well-stocked, clean environment, and implementing sales promotions and strategies.
  • Complete daily and scheduled reports accurately and make deposits according to time requirements and company procedures when assigned these tasks.
  • Learn to accurately complete 'Build To' books for cigarette and grocery ordering by company procedures. Complete orders on time and accurately for proper inventory levels.
  • Assume active responsibility for accurately and carefully handling and accounting for all money and inventory to ensure reports balance and no losses occur.
  • Assist in the counting of cigarettes and balancing and investigating any shortages.
  • Follow the correct vendor check-in procedures as defined in the operations manual and ensure all employees follow the procedures.
  • Have the ability to resolve vendor issues in a professional manner.
  • Follow all money policies and procedures, including safe drop and cash drawer policies, and audit cashiers for compliance.
  • Follow the company video security procedures and policies.
  • Knowledge of credit card and check processing procedures, as well as cash handling and banking procedures.
  • Understand and respond to pricing policies in a timely manner.
  • Use company policies and procedures to maintain inventory and cash control.
  • Implement and enforce all company policies and local, state, and federal laws.
  • Able to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
  • Able to compute money, hear, understand, and respond to requests, communicate information clearly and empathetically.
  • Able to use a computer for business functions.
  • Understand retail inventory procedures and cost-based inventory procedures.
  • Able to work nights and weekends.
  • Maintain and develop management and interpersonal skills to effectively meet challenges such as staff conflict resolution, customer service issues, and implementation of new technology to improve station performance.
  • Provide leadership reflective of the company mission statement.
  • Perform basic math functions (adding, subtracting, multiplying, dividing, fractions, percentages); understand volume, pounds, etc.
  • Knowledge of systems, equipment uses, and cleaning processes, maintenance of equipment, and sense of mechanical functioning.
  • Cooperate and get along with coworkers.
  • Assume responsibility to follow through on details.
  • Always have a friendly and positive attitude.

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