Customer Service Representative

1 week ago


Crosby, United States Planet Fitness Full time
Job Summary

The Overnight Closer will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming environment for all.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of service and support.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Account Management: Facilitate updates to member accounts, respond to questions and concerns, and elevate issues to management as needed.
  • Closing Shift: Balance the cash drawer, generate daily reports, and double-check entries to ensure accuracy.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Passion for Fitness: A genuine interest in fitness and health is essential.
  • Positive Attitude: A friendly and approachable demeanor is required.
  • Punctuality and Reliability: Must be able to work a 3rd shift schedule and be punctual and reliable.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking and Listening: Continual talking in person or on the phone during shift.
  • Lifting: Ability to occasionally lift up to 50 lbs.


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