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Overnight Customer Service Representative

2 months ago

Crosby, Texas, United States Planet Fitness Full time
{"title": "Member Services Representative", "description": "Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Key Responsibilities
  • Customer Service: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Activities: Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Updates: Facilitate needed updates to member's accounts.
  • Member Support: Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
  • Closing Shift: Close shift for that business day by balancing out the cash drawer, generating daily reports, and double checking each day's entries.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Skills: Basic computer proficiency.
  • Passion for Fitness: A passion for fitness and health.
  • Positive Attitude: Upbeat and positive attitude.
  • Punctuality and Reliability: Punctuality and reliability is a must.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Ability to Work 3rd Shift: Ability to work 3rd shift (overnights).

Planet Fitness is an equal opportunity employer and all qualified candidates will receive consideration for the job without discrimination based on race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic under law.

", "lang_code": "en-US"}