Honda Automotive Customer Service Representative

7 days ago


West Springfield, Massachusetts, United States Balise Auto Full time
Job Details

Honda West Springfield is seeking a highly motivated Customer Service Representative to join our team. This role requires excellent communication skills, product knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Provide accurate information about vehicles and services to customers.
  • Conduct outbound calls to follow up with customers or sales leads.
  • Manage internet inquiries through dealership website and other online channels.
  • Set up customer appointments for the sales department.
  • Follow through on customer leads and build relationships with clients to close sales.
  • Grow internet sales business and expand current customer base; measured through monthly online percentage.
  • Maintain a positive and professional attitude toward customers, vendors, and employees.

Benefits Include:

  • Competitive Benefits package, including health, dental, and disability insurances.
  • 401(k) with company match.
  • Flexible spending accounts.
  • Paid Time-Off.
  • Weekly Pay.
  • Employee discounts on service, parts, and vehicles.


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