Sales and Service Excellence Specialist

7 days ago


West Springfield, Massachusetts, United States Balise Auto Full time
Job Overview

This Customer Service Representative position is an exciting opportunity to join our dynamic team at Honda West Springfield. The successful candidate will be responsible for delivering exceptional customer experiences, growing our online sales business, and contributing to the success of our dealership.

Main Responsibilities:

  • Communicate effectively with customers via phone and email to address their inquiries and concerns.
  • Use product knowledge to provide accurate and helpful information to customers.
  • Make outbound calls to follow up with customers and sales leads to build relationships and drive sales.
  • Manage internet inquiries and set up customer appointments for the sales department.
  • Monitor and analyze sales data to identify opportunities for growth and improvement.

Requirements:

  • Excellent communication and interpersonal skills.
  • Product knowledge and proficiency in Microsoft Office applications.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Positive attitude and strong work ethic.


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