Operations Manager

1 week ago

Upper Marlboro, Maryland, United States Largo Staybridge Suites by IHG Full time
Job Title: Operations Manager

We are seeking an experienced Operations Manager to join our team at Largo Staybridge Suites by IHG. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:

  • Monitor and ensure compliance with all guidelines for operations
  • Conduct monthly department meetings to review new procedures and solicit input from all employees
  • Handle and provide resolution to guest complaints and employee issues
  • Assign duties to employees and subordinates and observe performance to ensure adherence to hotel and franchise policies and established operating procedures
  • Answer inquiries pertaining to hotel policies and services
  • Assist General Manager in annual wage scale surveys; ensure employee wages follow wage and salary guidelines
  • Ensure property hiring practices comply with all state and federal requirements
  • Perform functions of the General Manager in their absence
  • Supervise work activities of housekeeping staff
  • Provide training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
  • Ensure adherence to company quality standards by inspecting rooms, including deep cleans
  • Distribute keys and work assignments to staff
  • Address guest complaints regarding housekeeping service or equipment
  • Assist General Manager in the selection of housekeeping personnel
  • Assist management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
  • Monitor linen and guest supply inventory
  • Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
  • Completes follow-up on vacant or occupied rooms
  • Assumes function of Housekeeper as necessary
  • Takes control of lost and found items as appropriate
  • All other duties as assigned

Requirements:

  • Preferably 1+ year of similar experience in Select Service or Extended Stay properties
  • Brand Experience preferred
  • Knowledgeable in Inventories, Scheduling, and Ordering
  • Valid Driver's License
  • Open Availability
  • Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

What We Offer:

  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay Option
  • Flexible work schedule
  • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
  • Paid Vacation

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