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Customer Service Ambassador

2 months ago

Pompano Beach, Florida, United States ManpowerGroup Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at ManpowerGroup. As a key member of our Customer Experience Department, you will play a vital role in supporting our customers, business partners, and delivery teams.

Key Responsibilities
  • Customer Support: Provide exceptional service to customers via various communication channels, ensuring their needs are met and exceeded.
  • Complaint Resolution: Handle customer complaints in a professional and courteous manner, resolving issues efficiently and effectively.
  • Delivery Monitoring: Track the progress of delivery routes, ensuring timely and accurate delivery of goods.
  • Order Management: Process changes or cancellations to delivery orders, maintaining accurate records and communicating with customers as needed.
Requirements
  • Technical Skills: Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Project.
  • Experience: 1-year related experience, preferably in a call center environment.
  • Soft Skills: Strong customer service and problem-solving skills, with the ability to multitask and work in a fast-paced environment.
  • Language Skills: Bilingual, English and Spanish preferred.
What We Offer
  • Competitive Pay: Weekly pay every Friday.
  • Professional Development: Free upskilling programs to enhance your skills and career prospects.
  • Benefits: Medical, 401k, and other benefits to support your well-being.
  • Support: 24-hour support from our Associate Care Center.