Network Infrastructure Specialist

3 weeks ago


Queens, New York, United States City of New York Full time
Job Overview:
As a highly skilled IT Support Specialist with the City of New York, you will be responsible for providing top-notch technical support to the Bureau of Wastewater Treatment. This exciting role requires a strong background in local area network administration and a passion for delivering exceptional customer service.

About the Role:
Working under the supervision of the Division Chief of IT Support, you will be responsible for providing desktop and mobile device support to the bureau's clients and executive administration. The ideal candidate will have 3-5 years' experience in providing technical support for large organizations, strong knowledge of basic computer functionality and Office365/OneDrive/MS Teams, as well as strong communication and customer service skills. You will also be required to work with Windows 10, Windows 11, and Windows servers, perform software installation and support, hardware and software troubleshooting, and technology training for clients.

Key Responsibilities:
-Assisting with complex troubleshooting and repair activities
-Ordering and maintaining inventory of spare parts and equipment
-Reviewing and monitoring ticket queues for reporting to clients and operations management
-Imaging PCs with the correct software for departments
-Active Directory administration
-Adhering to client corporate policies, procedures, and required training
-Managing day-to-day activities associated with assigned tickets
-Maintaining an asset database and inventory of IT equipment
-Issue escalation and resolution
-Internal organizational communication and updates
-Interaction with relevant project managers on new IT projects
-Participating in and prioritizing activities to minimize impact on business

What We Offer:
The City of New York is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment. As an IT Support Specialist with our organization, you can expect a competitive salary of $70,000 - $90,000 per year, depending on your level of experience, plus excellent benefits, including health insurance, retirement plans, and paid time off.

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