Operations Associate

7 days ago

Dallas, Texas, United States Chloé Full time

About Chloé

At Chloé, we strive to create a dynamic and inclusive work environment that reflects the ever-changing world around us. We believe that a diverse and talented team is essential to our success, and we are committed to building a community where everyone feels valued and empowered.

Job Summary

The Boutique Operations Associate will play a critical role in maintaining the smooth operation of our boutique. This individual will be responsible for receiving, handling, and managing inventory in a timely and organized manner, ensuring that our store is always well-stocked and visually appealing.

Key Responsibilities

  • Ensure accurate and up-to-date inventory records, conducting regular cycle counts to maintain stock accuracy.
  • Organize and maintain a clean and efficient stockroom and sales floor, ensuring that products are easily accessible and visually appealing.
  • Receive and inspect deliveries from our central warehouse, ensuring that all products are in good condition and accurately accounted for.
  • Manage and coordinate stock transfers between stores and for commercial activities, ensuring seamless execution and minimal disruption to our operations.
  • Oversee the end-of-season returns process, ensuring that all products are properly processed and accounted for.
  • Participate in daily team briefings, sharing important operational information and updates with the team.
  • Support team members with stock requests and provide assistance with inventory management tasks.
  • Communicate with the finance team to share inventory results, consignment issues, and other relevant information.
  • Collaborate with other stores to share best practices and address any operational issues that may arise.
  • Embody the Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact in all aspects of the job.
  • Responsible for managing and following up on all shipping documents and VAT documents.
  • Support the manager in formalizing and updating operating procedures for the boutique, including stocks, cash desk, and security.
  • Provide administrative support to the team, including booking couriers, deliveries, and transfers.
  • Complete store supply orders and ensure that all necessary materials are available.
  • Support the manager in ensuring compliance with Richemont processes and procedures.

Requirements

  • Previous experience in retail sales, preferably in the jewelry or high-end luxury product industry.
  • Strong understanding of customer service needs and priorities.
  • Ability to establish and maintain effective relationships with customers and gain their trust and respect.
  • Excellent interpersonal, communication, and computer skills.
  • Strong attention to detail and ability to handle multiple tasks simultaneously.

Physical Requirements

  • Ability to sit and stand for extended periods.
  • Ability to lift up to 20lb boxes regularly.
  • Reaching to access products stored within cabinets or on shelves.
  • Bending to access products stored within cabinets.
  • Occasional need to use a ladder to reach products.
  • Unpacking and/or lifting of large boxes that contain products.

About Richemont

Richemont offers a comprehensive benefits package for eligible employees, including medical, dental, and vision programs, as well as income protection solutions and a wellness reimbursement benefit. We are committed to supporting the well-being of our employees and their loved ones, and we offer a range of programs to promote work-life balance and employee satisfaction.

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