Enterprise Server Administrator

1 month ago


San Antonio, Texas, United States Bridgehead IT Full time
Job Overview

Bridgehead IT is seeking a highly skilled and experienced Enterprise Server Administrator to join our team. As a key member of our IT department, you will be responsible for the advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems.

The ideal candidate will have a strong understanding of server operating systems, hardware, and virtualization, as well as the ability to resolve complex technical issues. You will work closely with internal teams and clients to ensure seamless delivery of our services.

Key Responsibilities:

  • Troubleshoot and resolve complex break/fix issues.
  • Track time and work completed in a ticketing system.
  • Interact with customers and vendors to gather information and troubleshoot problems.
  • Communicate and work with other teams to accomplish technical issues and processes.
  • Document common issues and processes to contribute to the team's knowledge base.
  • Support and implement core Windows Server roles and features.
  • Support and implement Microsoft cloud technologies.
  • Monitor and manage backup and disaster recovery systems.
  • Work with vendors and gather information from public sources to support 3rd party applications.
  • Be a point of escalation for lower-level technicians and higher difficulty tickets.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
  • 5-7 years of experience in IT customer support; knowledge of computer systems administration.
  • Advanced knowledge of cloud-based technologies.
  • Proficient with all windows based operating systems, SANs, Microsoft Exchange, File and Print operations, DNS, SQL, Group Policy and Active Directory.
  • Experience working with ticketing systems to manage and resolve system-related issues.
  • Ability to work in a fast-paced environment while maintaining quality customer service.
  • Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled.
  • Excellent communication skills, both written and verbal.
  • Possesses advanced level troubleshooting skills.
  • Ability to work independently and with a team.


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