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Regional Director of Operations
2 months ago
As a Regional Director of Operations, you will lead a team of Directors of Food Services and other leaders in your region, providing planning, direction, and guidance to accounts in your territory. You will establish and maintain strong client relationships, driving operational and financial goals in a dynamic environment.
Key Responsibilities:- Lead, manage, and inspire a diverse team of Directors of Dining Services and their teams to provide top-notch service.
- Drive self and team towards building strong relationships with clients at all levels and achievement of key performance indicators (KPIs) such as profitability, safety, engagement, etc.
- Serve on the regional leadership team, regularly communicating with peers to share best practices, mitigate risks, champion diversity, and build community.
- Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners, making decisions grounded in balance of risk/reward and short/long term implications.
- Support the Regional Vice President (RVP) in setting the cultural tone in the region, meeting regularly with the extended team to ensure transparency, understanding, safety, accountability, and alignment.
- Work with regional team members to ensure a smooth Sales and Retention process for all accounts, including presentations and negotiations.
- Collaborate with key partners to support regional initiatives.
- Ensure compliance with quality assurance (QA), policy, and USDA program requirements, along with completing all reporting on time.
- Champion development in partnership with the RVP within the region, conducting performance evaluations and succession planning, with a focus on building multi-unit management skills, and having a full understanding of all roles in operation.
- Own the financial results and profit and loss (P&L) for assigned territory, working with the leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
- Ensure consistent and fair administration of all policies and procedures.
- Recognize and anticipate marketplace trends, participating in regional strategic planning meetings.
- Bachelor's or master's degree from an accredited college or university, or eight (8) years of progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution, or other Support Services areas in lieu of a degree.
- Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
- Proven track record of growing a business and leading teams, along with strong financial acumen.
- Ability to think quickly, analytically, strategically, and accurately.
- Expert client relationship, influencing, listening, and communications (written and verbal) skills.
- Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.
- Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills.
- Proficient in the use of Microsoft Suite.
- Extensive travel required in this position.