Retail Customer Service Professional

3 days ago


Cincinnati, Ohio, United States Pls Financial Services, Inc. Full time

**Why Join Our Team?**

We offer a dynamic and supportive work environment, where you can grow professionally and personally. Our team members enjoy competitive salaries, comprehensive benefits, and opportunities for advancement. If you are looking for a challenging and rewarding career in customer service, look no further

About the Role:

We are seeking a motivated Bilingual Customer Support Associate to join our team in $42,000 - $62,000 per year, depending on experience and qualifications. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our financial services, and maintaining accurate records. You will also have the opportunity to participate in ongoing training and development programs, helping you grow professionally and personally.

Responsibilities:

  • Provide exceptional customer service to ensure customer satisfaction and loyalty
  • Promote our financial services and solutions to current and potential customers
  • Ensure all transactions are completed accurately and in compliance with regulatory requirements
  • Balance cash drawers, maintain accurate records, and complete transactions efficiently
  • Utilize multiple computer applications to access information and process transactions effectively

Requirements:

  • Previous customer service experience in industries such as retail, hospitality, or restaurant preferred
  • Ability, willingness, and comfort to engage with customers and provide excellent communication skills
  • Strong verbal communication skills and ability to drive sales and meet targets
  • Exceptional attention to detail, multi-tasking abilities, and professional appearance
  • Able to work flexible hours, including early mornings, evenings, weekends, and holidays
  • English fluency is required; English/Spanish bilingual a plus


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