Program Manager, Ops Tools, Account Health Support Specialist

4 weeks ago


Tempe, Arizona, United States Amazon Full time

Program Manager, Ops Tools, Account Health Support

We are seeking an experienced Program Manager to join our Ops Tools, Account Health Support team. As a Program Manager, you will be responsible for leading the development and implementation of operational tools to support Amazon's growth and customer satisfaction.

The ideal candidate will have a strong background in program management, with experience in defining and implementing process improvement initiatives using data and metrics. You will work closely with cross-functional teams, including international operations, program management, analytics, and workforce teams, to launch and maintain Ops tools.

Key Responsibilities:

  • Program scoping, launch design, and collection and analysis of data
  • Proposal of new standards and communication of results to senior Seller Trust & AHS leaders
  • Subject matter expert (SME) support for implementations of recommended improvements
  • Program management of various tools launches and provision of expert advice for business needs

Requirements:

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross-functionally with tech and non-tech teams

About Amazon:

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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