System Administrator 3

2 days ago


Annapolis Junction, Maryland, United States ARSIEM Corporation Full time
About ARSIEM Corporation

At ARSIEM Corporation, we strive to build a trusted partnership with our government clients. Our team of experienced professionals is dedicated to providing top-notch support to multiple agencies across the United States Government.

We are committed to delivering reliable and cutting-edge technical solutions at the best value to our clients. This means a career packed with opportunities to grow and the ability to have a meaningful impact on every client you work with.

We are seeking a System Administrator 3 to support one of our Government clients in Annapolis Junction, MD.

Responsibilities
  • Provide support for implementing, troubleshooting, and maintaining IT systems.
  • Manage IT system infrastructure and related processes.
  • Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
  • Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Provide support for escalating and communicating status to agency management and internal customers.
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Provide in-depth experience in troubleshooting IT systems.
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
  • Configure and manage UNIX and Windows operating systems, install/load operating system software, troubleshoot, maintain the integrity of, and configure network components, and implement operating system enhancements to improve reliability and performance.
Requirements
  • Fifteen (15) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Capabilities
  • Provide support for implementation, troubleshooting, and maintenance of IT systems.
  • Provide Tier I (Help Desk) problem identification, diagnosis, and resolution of problems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Assist users in accessing and using IT systems.
  • Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Support IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
  • Provide support for escalating and communicating status to agency management and internal customers.
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Provide in-depth experience in troubleshooting IT systems.
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
  • Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain the integrity of, and configure network components, and implement operating system enhancements to improve reliability and performance.
Clearance Requirement

This position requires an active TS/SCI with a polygraph. You must be a US Citizen for consideration.



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