Customer Service Representative
4 weeks ago
Job Overview: As a Service Team Member at El Pollo Loco, you'll be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests.
About Us: At El Pollo Loco, we're passionate about serving delicious food and making a difference in our community. We're looking for team members who share our values and are committed to delivering excellent service.
The Job: As a Service Team Member, your primary responsibility will be to greet and assist customers with their orders in a friendly and helpful manner. You'll also process and assemble customer orders efficiently, ensuring accuracy and timeliness.
Responsibilities:
- Greet and assist customers with their orders in a friendly and helpful manner
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness
- Apply suggestive selling techniques to complete the customer experience and increase sales
- Welcome customer feedback and address any comments or concerns they may have
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
- Able to lift up to 25 pounds and stand for long periods
Benefits:
- Competitive hourly rate: $12-$15/hour
- Ongoing training and development opportunities
- Career advancement opportunities
- Making a difference in our community through volunteer opportunities
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