Customer Service Representative

4 weeks ago


Compton, California, United States El Pollo Loco Full time

Job Overview: As a Service Team Member at El Pollo Loco, you'll be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests.

About Us: At El Pollo Loco, we're passionate about serving delicious food and making a difference in our community. We're looking for team members who share our values and are committed to delivering excellent service.

The Job: As a Service Team Member, your primary responsibility will be to greet and assist customers with their orders in a friendly and helpful manner. You'll also process and assemble customer orders efficiently, ensuring accuracy and timeliness.

Responsibilities:

  • Greet and assist customers with their orders in a friendly and helpful manner
  • Process and assemble customer orders efficiently, ensuring accuracy and timeliness
  • Apply suggestive selling techniques to complete the customer experience and increase sales
  • Welcome customer feedback and address any comments or concerns they may have

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Able to lift up to 25 pounds and stand for long periods

Benefits:

  • Competitive hourly rate: $12-$15/hour
  • Ongoing training and development opportunities
  • Career advancement opportunities
  • Making a difference in our community through volunteer opportunities
Estimated salary: $30,000 - $40,000 per year.

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