Logistics Drayage Customer Service Representative

4 weeks ago


Compton, California, United States MDB Transportation Full time
Job Summary
MDB Transportation is a dynamic and innovative freight transportation company seeking a highly motivated and experienced Drayage Customer Service professional to join our team. As a key member of our operations, you will be responsible for ensuring timely and accurate delivery of containers to customers, while maintaining exceptional customer service standards.

About MDB Transportation
Established in 2002, MDB Transportation has evolved from a small carrier with ten trucks to a reputable player in the logistics industry, operating over thirty trucks between local and over-the-road operations. Our commitment to sustainability and efficiency has enabled us to reduce greenhouse gas emissions by 169 metric tons and plant over 12,000 trees annually.

The Role
We are looking for a self-motivated individual with a strong ability to work independently in a fast-paced environment. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Excel and Word. Experience in drayage trucking and knowledge of administrative and clerical procedures are essential requirements.

Duties and Responsibilities
  • Ensure accurate and timely data entry into our Transportation Management System (TMS).
  • Track and trace containers on a daily basis.
  • Utilize Process Monitors and Workflows to monitor port terminal websites for load availability.
  • Minimize per diem and detention charges by working closely with steamship lines.
  • Coordinate pick-up, delivery, and return appointments.
  • Build strong relationships with customers to increase volume and develop new business.
  • Present reports to management and identify areas for improved efficiencies.

Requirements
  • 1-2 years of experience in customer service in drayage trucking.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Knowledge of TMS systems.

What We Offer
In addition to competitive pay ($21-$25/hour), we offer a comprehensive benefits package, including employer-paid medical, dental, and vision insurance, weekly pay, life insurance, 401(k) plan, employee assistance programs, vacation pay, and sick pay. Opportunities for career advancement and employee events also await successful candidates.

Estimated Salary
$22.50 per hour based on location and experience.

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