IT Manager for Steam and Sauna Bathing Environments

4 weeks ago


Arlington Heights, Illinois, United States Bathing Brands, Inc. Full time

Bathing Brands, a national leader in distributing, installing, and maintaining steam and sauna bathing environments, is seeking a full-time IT Manager for our Wheeling, IL office.



IT Manager Overview

The IT Manager will be responsible for all IT needs of our small company (under 100 employees).

This is an opportunity to take our existing infrastructure, create and refine systems, procedures, and policies, plan and execute hardware needs, and recommend and implement IT initiatives aligned with company goals.

You will also address day-to-day helpdesk needs for our team, and devise and implement IT training for safety, efficiency, and productivity.


Please note that this is an onsite position and may require some work after normal business hours or weekend work.


Responsibilities

Identify, plan, and act on opportunities to improve, maintain, and implement computer systems, hardware, and network installation.
Establish, measure, and define IT goals and maintain an IT roadmap.

Develop and implement IT policies related to network security, disaster recovery, IT infrastructure, and best practice guides for the organization.

Analyze resource utilization and develop strategies to optimize performance.
Run regular health checks on system, network, and data security.
Manage, oversee, and determine timeframes for IT projects, including system updates, upgrades, migrations, and outages.

Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company.

Troubleshoot issues with network hardware equipment and peripherals such as servers, switches, firewalls, copiers, phone systems, etc. as issues arise.

Set up, distribute, and support user devices such as PCs, tablets, smartphones, and VoIP phones and keep a detailed inventory of these devices.

Provide help desk support to end-users for hardware and software-related issues.
Coordinate and assist in performing end-user device updates.
Develop and maintain IT SLAs
Ability to research solutions for network or end-user issues.
Recognize problems beyond scope of ability and seek assistance from appropriate sources (internal or external).

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