IT Support Specialist

7 days ago

Sergeant Bluff, Iowa, United States CF Industries Full time
Job Title: IT Support Specialist

At CF Industries, we are committed to providing clean energy to feed and fuel the world sustainably. Our team is dedicated to safe and reliable operations, environmental stewardship, and disciplined capital and corporate management.

We are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users for hardware, software, and peripherals. You will resolve end-user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures.

The IT Support Specialist will interact with network operations, security, and technical support experts to maintain and monitor infrastructure services. You will use sophisticated tools and techniques to identify and present proactive solutions that will improve productivity.

Overtime and on-call responsibilities are required to provide 24-hour support for safe reliable operations.

Key Responsibilities:
  • Support users/user groups on all aspects of user-reported problems, including the configuration of software, hardware, and peripheral equipment.
  • Create technical documentation for troubleshooting and training purposes.
  • Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution.
  • Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing end-user training and support for all Microsoft applications.
  • Maintain, configure, and administer computer networks and related computing environments including computer hardware, systems software, applications software, backup systems, and disaster recovery processes.
  • Perform and complete project tasks as assigned by the team leader in an efficient and timely manner.
  • Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary, and escalating as required.
  • Maintain cybersecurity and data security protocols for protecting sensitive data.
  • Consult with subject matter experts and vendors to resolve issues.
  • Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses, hardware, and peripherals assets.
Requirements:
  • BS/BA or its equivalent in a related field is typically preferred.
  • 0-2 years or more of related professional work experience is required to complete all essential job functions.
  • Microsoft Office proficiency is required.
  • Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals is required.
  • Familiarity with basic network device configuration and setup is required.
  • Experience with software or hardware tools that enable monitoring, testing, and supervision of desktop and laptop configurations to assess configurations for compliance is required.
  • Familiarity with technologies and standards used during the installation, deployment, and maintenance of software is required.
  • Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware, and peripherals is required.
  • Demonstrated proficiency in voice and/or video communications is required.
  • Strong active listening and collaboration skills are required.
  • The ability to empower others through training, education, and providing technical advice tailored to the end-user's technical abilities is required.
  • The ability to effectively communicate and interact with vendors is required.
What We Offer:

You'll enjoy competitive compensation, consisting of base pay plus an incentive program available to all full-time employees, and a comprehensive benefits package including high-quality healthcare options, a well-being incentive program, 401k, life and disability insurance, generous time off, and more.

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