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Technical Support Specialist

2 months ago

Sergeant Bluff, Iowa, United States Oculus Search Partners Full time
Job Summary

The Technical Support Specialist will be responsible for providing technical assistance to customers via telephone.

This role requires occasional travel to job sites to assist with installation, site commissioning, and addressing product issues.

This position involves supporting all company products.

Key Responsibilities
  • Assist customers and dealers with diagnosing problems, operating products, and finding parts or part numbers.
  • Support other employees with product questions.
  • Utilize the Cisco phone system and answer calls through the Technical Support line.
  • Assist dealers on site visits when necessary for product support.
  • Collaborate with Engineering, Quality Assurance, Manufacturing, and Sales to improve or correct product issues.
  • Stay up-to-date with product changes.
Requirements
  • Three years of experience in troubleshooting mechanical and electrical related fields, including industrial controls and PLC programming.
  • Ag industry experience or farm background preferred.
  • Ability to meet requirements to drive a company vehicle.
  • Approximately 25% travel required (minimum overnight).
  • Experience with Microsoft Office.
  • Technical Associate degree (electronics preferred).