Game Experience Specialist

21 hours ago


McAllen, Texas, United States Dave & Buster's, Inc. Full time
Job Overview:

As a Game Experience Specialist at Dave & Buster's, you will play a vital role in ensuring our guests have an exceptional experience from the moment they step foot in our venue. You will be the face of our brand, providing top-notch service and creating a welcoming atmosphere that leaves a lasting impression on our guests.

The ideal candidate will possess excellent communication skills, be able to multitask with ease, and maintain a positive attitude even in fast-paced environments. If you're passionate about delivering world-class customer service and are looking for a dynamic and fun work environment, we encourage you to apply for this exciting opportunity

About Us:
Dave & Buster's is a unique entertainment destination where every day is different. We offer flexible schedules that accommodate school or other jobs, and work with an awesome team of co-workers who share your passion for delivering exceptional guest experiences. Our benefits package includes medical, dental, vision, 401K, and free games, making us an attractive choice for those seeking a rewarding career.

Salary: $7.25 - $8.75 per hour

Main Responsibilities:
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
  • Provide timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers.
  • Assist guests with all requests and answer questions as needed, making recommendations on items.
  • Provide game assistance by promptly notifying support technicians or management as needed.
  • Bid farewell to guests leaving, ensuring everything was satisfactory and inviting them to return.
  • Notify manager of any guest perceived to be unhappy.
  • Practice proper cost controls by accurately weighing tickets and scanning merchandise.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Responsible for the reconciliation of tickets and merchandise inventory.

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