Operations Supervisor

1 week ago

Austin, Texas, United States Goodwill Industries of Central Texas Full time
Overview

Goodwill Industries of Central Texas is a leading non-profit organization dedicated to empowering individuals and families in need. Our mission is to provide employment, education, and support services to those seeking a better life.

Salary

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.

Job Description

We are seeking a highly skilled Assistant Manager to join our team. As the right-hand person to the Retail General Manager, you will be responsible for overseeing the daily operations of our store, including customer service, inventory control, budgeting, and record-keeping.

You will work closely with our retail staff to ensure overall production efficiency and maintain high standards in store organization and safety. In the absence of the Retail General Manager, you will be responsible for all store operations.

Key Responsibilities:
  • Oversee and execute the overall operation of the retail store in partnership with the Retail General Manager.
  • Perform daily administrative/clerical functions of store operations such as cash transactions, ordering supplies, and opening and closing the stores.
  • Work a flexible schedule in support of the store opening, production, and closing operations, including weekends and holidays.
  • Assist in the supervision and training of employees, including setting work schedules for employees.
  • Fulfill the duties of all production and retail staff as needed, including greeting donors, safely unloading donations from vehicles, completing donor receipts, sorting donated items into designated categories, accurate cash handling, maintaining sales floor neatness, assisting customers with purchases, and performing store upkeep duties.
  • Create an atmosphere of ongoing exceptional customer service for both internal and external customers.
  • Monitor and ensure a smooth process for all donation functions while adhering to and enforcing security audit and control procedures.
  • Monitor sales transactions associated with purchases and ensure proper sales procedures are followed.
  • Maintain staffing levels in production and on the sales floor while attaining budgeted payroll expenses, including training all new associates in accordance with Goodwill policies.
  • Maintain a neat and orderly store that is properly equipped and supplied to meet all requirements.
Required Skills and Qualifications:
  • Bachelor's degree or equivalent in business administration, management, or related field.
  • Two years of previous retail progressive management experience supervising several departments and/or staff or more employees.
  • Minimum of 5 years' experience in retail or equivalent industry.
  • Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
  • Proficiency in setting and managing schedules for store staff.
  • Ability to communicate effectively in English, both orally and in writing.
  • Basic math and computer skills.
Benefits:
  • Comprehensive health coverage, including medical, dental, and vision insurance.
  • Generous paid time off policy, including vacation days, personal days, and company-wide holidays.
  • Paid parental leave.
  • Professional development opportunities, including access to workshops and online courses.
  • Wellness programs, including gym memberships and mental health support.
  • Employee recognition programs.

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