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Customer Service Associate

2 months ago

Midland, Texas, United States Wingstop Full time

Join the Wingstop Team

Are you enthusiastic about providing exceptional service? At Wingstop, we are dedicated to delivering an unforgettable flavor experience with our renowned wings, crispy fries, and beloved sides. We are on a mission to spread flavor across the globe and are looking for team members who share our passion for great food and customer satisfaction.

Your Role as a Customer Service Associate

As a Customer Service Associate at Wingstop, you will play a vital role in managing customer orders and ensuring smooth communication with the kitchen staff. Your responsibilities will include efficiently processing transactions, addressing customer questions, and maintaining high standards of food quality. Being a collaborative team member is essential in this dynamic environment, where your ability to thrive under pressure and create enjoyable experiences for our guests will be highly valued.

What We Offer:

  • Employee discounts
  • Flexible working hours

Additional Information:

Previous experience in a cashier or restaurant role is preferred.

Food Handler Certification is required.

***Comprehensive online training (up to 5 hours) will be provided.

Key Skills and Abilities:

Proficient in operating computerized register (POS) systems.

Strong cash handling abilities.

Professional, courteous, and dependable demeanor.

Excellent interpersonal and communication skills.

Demonstrate integrity, honesty, and accountability.

Essential Duties and Responsibilities:

Welcome and assist customers in the establishment.

Accurately process orders, provide menu details, and highlight specials.

Manage cash, credit, and gift card transactions.

Respond to customer inquiries and provide recommendations.

Ensure timely fulfillment of orders.

Maintain cleanliness and organization in the dining area.

Follow safety and sanitation guidelines.

Adhere to the company's uniform standards.

Handle customer feedback and escalate issues to management as needed.

Strive to leave a positive impression on every customer.

At Wingstop, we are more than just wings; we are about delivering a remarkable flavor experience. Our journey began with a commitment to serving delicious food, and we take pride in offering fresh, authentic wings and sides. Join us for a rewarding career in a flavorful environment.