Associate Technical Support Specialist
2 weeks ago
Broadridge Financial Solutions, Inc. is seeking a highly skilled Associate Technical Support Analyst to join our team. As a key member of our technical support team, you will be responsible for providing technical guidance and support to our clients and internal teams.
Responsibilities:- Collaborate with the build team to support complex application implementations and upgrades.
- Design, implement, and adhere to access controls to protect data and applications.
- Establish effective relationships with other support/service areas to promote efficient processing of access requests.
- Deliver prompt problem root cause analysis and corrective action plans, through to resolution.
- Ensure adherence to established change management processes and timelines.
- Apply critical thinking and reasoning in problem resolution and the relation to the bigger organizational picture.
- Communicate effectively with both technical and non-technical stakeholders.
- Recognize areas of opportunity for process and/or documentation improvement.
- 2+ years of experience providing technical guidance to analyze, administer, and maintain user accounts and entitlements.
- Bachelor Degree in Information Technology.
- Experience working with mainframe security product Top-Secret.
- IBM Mainframe experience preferred.
- A competitive salary range of $68,000 - $70,000.
- Bonus eligibility.
- A comprehensive benefits package.
Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We believe that our associates are among our most important assets and encourage professional development opportunities. We provide educational opportunities, including formal classes, training programs, and events. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.
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