Center Operations Manager

5 days ago


Orlando, Florida, United States American Family Care Full time
Job Summary

To manage the day-to-day operations of an urgent care clinic, ensuring the delivery of high-quality patient care and maintaining a safe and efficient work environment.

Responsibilities
  • Provide leadership and guidance to non-physician clinic staff, promoting a culture of teamwork and excellence.
  • Oversee the recruitment, hiring, and onboarding process for various roles, including front office medical receptionists, medical assistants, and x-ray technicians.
  • Supervise, evaluate, and execute performance evaluations of non-provider staff, ensuring compliance with company policies and procedures.
  • Partner with the Medical Director to ensure medical care is delivered in accordance with physician instructions and that high-quality care is rendered.
  • Ensure staff compliance with company policies and procedures, as well as state and federal rules and regulations.
  • Lead and organize staff meetings, daily huddles, and in-service programs to promote communication and continuous improvement.
  • Spearhead the resolution of patient and staff concerns, continually monitoring patient satisfaction through various tools.
  • Ensure compliance with front office procedures and accuracy of financial transactions.
  • Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies.
  • Monitor various key performance indicators and put programs in place for continual improvement.
Qualifications
  • Bachelor's degree preferred.
  • A minimum of two years experience working in a supervisory role in a medical office preferred.
  • Demonstrated skills in written, verbal, and consultative communications.
  • Ability to deliver high levels of customer service and achieve customer satisfaction.
  • Understanding of compliance and regulatory guidelines.
About American Family Care

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).

We are an Equal Opportunity Employer.



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