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Patient Services Receptionist

2 months ago

Newburgh, New York, United States Pro Rehab Full time

Medical Office Receptionist | Full-Time

Job Category: Office Requisition Number: FRONT02899

Job Overview

Are you a personable individual who believes that a positive work environment can enhance productivity? If you excel in delivering exceptional customer service, are self-driven, and enjoy being part of a committed team, we would like to connect with you.

ProRehab Physical Therapy is seeking a Full-Time Medical Office Receptionist for our Newburgh location. The ideal candidate will be motivated, team-oriented, and thrive in a dynamic setting while interacting with patients. Our practice is dedicated to providing outstanding patient care, and we are looking for someone who is organized, detail-oriented, and dependable, with prior experience in a front office role.

Key Responsibilities:

  • Manage front desk scheduling
  • Welcome patients and facilitate their check-in and check-out processes
  • Handle phone calls and respond to email inquiries
  • Collect co-pays and other necessary fees prior to appointments
  • Obtain pre-authorizations for patient visits
  • Conduct insurance re-verifications
  • Perform data entry, generate reports, and maintain filing systems
  • Ensure the front desk and reception areas are well-organized
  • Engage with patients and physicians both over the phone and in person
  • Update and manage patient records in an Electronic Medical Records (EMR) system
  • Perform additional duties as assigned

This role offers the opportunity to work with a diverse patient population in our Newburgh location.

Previous experience in a medical or dental front office, administrative role, or customer service is essential. Familiarity with insurance benefits, pre-authorization processes, and approvals is preferred. If this aligns with your skills and you have relevant front office experience, we would be eager to meet you.

About Us:

At ProRehab Physical Therapy, we pride ourselves on our culture of clinical excellence and exceptional customer service. Our environment fosters care, compassion, and genuine human connection, making a significant impact on our patients' lives while enjoying our work.

Compensation:

Compensation will be based on experience. Interested candidates are encouraged to submit a cover letter and resume.

Requirements:

  • Understanding of insurance benefits, deductibles, and co-payments related to medical care
  • Prior administrative or professional office experience in a medical setting is preferred
  • Proficiency in Microsoft Office and familiarity with general office equipment
  • Strong writing and communication skills
  • Ability to work under pressure while maintaining a friendly and professional demeanor
  • Commitment to treating all patients with kindness and respect
  • Ability to prioritize tasks and follow through to completion
  • Capability to relate to individuals from diverse backgrounds

Benefits:

We offer a comprehensive benefits package, including a 401k plan with a 4% match, health/dental/vision coverage, company-paid life insurance, a generous PTO plan, and unique maternity benefits. Additionally, we have established an internal employee foundation to provide financial support during catastrophic life events, made possible through the support of our team.

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