Front Desk Manager

7 days ago


Edina, Minnesota, United States Shaner Hotel Group Full time
Job Title: Front Desk Supervisor

Job Summary:

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Residence Inn Minneapolis Edina. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and leading a team of front desk staff.

Responsibilities:

  • Supervise and coordinate front desk operations, ensuring efficient and effective service delivery.
  • Lead a team of front desk staff, providing guidance, training, and coaching to ensure excellent customer service and high-quality performance.
  • Manage guest complaints and concerns, resolving issues promptly and professionally.
  • Monitor and maintain accurate records, including guest folios, room assignments, and other relevant information.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
  • Stay up-to-date with hotel policies, procedures, and services, ensuring accurate information is provided to guests.

Requirements:

  • Minimum one year of experience in a similar position, preferably in a hotel or hospitality setting.
  • Proven leadership and supervisory skills, with the ability to motivate and guide a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • High school graduate or equivalent, with some college education preferred.
  • Bilingual English/Spanish a plus, but not required.

About Us:

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers.



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