Customer Service Coordinator

3 weeks ago


Jacksonville, Florida, United States Northwell Health Full time
Job Summary

We are seeking a highly skilled Care Management Representative to join our team at Northwell Health. In this role, you will be responsible for coordinating resource management for our call center, ensuring efficient screening, evaluation, and triage of incoming referrals.

Key Responsibilities
  • Develop and maintain relationships with regional healthcare providers to establish support services that are realistic, appropriate, and accessible.
  • Create and maintain a provider database and ensure department staff are aware of current available resources.
  • Ensure efficient screening, evaluation, and triage of incoming referrals, handling escalated referral intakes to provide clinical support and care management when appropriate.
  • Collaborate with healthcare teams involved in patient care to enhance care plans and integration of services, contributing to an understanding of social and emotional elements related to diagnosis and treatment.
  • Perform follow-up activities to ensure care provided is patient-focused, high-quality, efficient, and cost-effective.
  • Collaborate with providers to address and remove barriers to care, making recommendations for improvements in operational processes, policies, and procedures.
  • Ensure operating compliance with government and agency regulations, completing documentation in accordance with policies and procedures of the organization, State, and Federal regulations.
Requirements
  • High School Diploma or equivalent required.
  • 1-3 years of relevant experience required.
  • Bilingual highly preferred.
Additional Information

The salary range for this position is $31,200-$50,232/year. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.



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