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Automotive Parts Specialist
2 months ago
The Parts Counterperson plays a vital role in providing exceptional service at the parts counter, assisting customers with inquiries, processing orders, and ensuring the seamless flow of parts to our service technicians.
Key Responsibilities:- Customer Service: Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection.
- Order Processing: Efficiently and accurately process parts orders, ensuring timely delivery to customers and service technicians.
- Inventory Management: Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments. Monitor and maintain adequate levels of inventory to meet customer demand.
- Technical Knowledge: Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance.
- Communication: Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders.
- 1+ years of experience in automotive dealership parts department.
- Strong customer service skills with the ability to build rapport and provide excellent assistance.
- Knowledge of automotive parts and their applications.
- Familiarity with inventory management systems and basic computer skills.
- Detail-oriented with excellent organizational and multitasking abilities.
